Terms of Service
This website is operated by Suwaaye Home. Throughout the site, the terms “we”, “us” and “our” refer to Suwaaye Home. Suwaaye Home offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation browsers, customers, merchants, and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Any new features or tools added to the current store shall also be subject to the Terms of Service. We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. Your continued use of the website following any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services.
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SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence, or you have given consent for any minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor violate any applicable laws. You must not transmit any viruses or malicious code.
Any breach of these Terms will result in immediate termination of services.
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SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
Your content (excluding payment details) may be transferred unencrypted across networks. Payment information is always encrypted during transfer.
You agree not to reproduce, copy, sell, or exploit any portion of the service without our written permission.
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SECTION 3 – ACCURACY OF INFORMATION
We are not responsible if information on this site is inaccurate, incomplete, or outdated. Content is provided for general information only, and reliance is at your own risk.
We reserve the right to modify site content at any time without obligation to update it.
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SECTION 4 – MODIFICATIONS TO SERVICE AND PRICES
Product prices are subject to change without notice.
We reserve the right to modify or discontinue the service (or any part of it) at any time without notice and shall not be liable for such changes.
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SECTION 5 – PRODUCTS, RETURNS, REFUNDS & EXCHANGES
All products are available exclusively online and may be limited in quantity.
IMPORTANT RETURN & REFUND POLICY
• We do not offer exchanges.
• Customers must record a clear parcel opening video while unboxing their order.
• If your parcel arrives damaged, you must share the unboxing video as proof with us.
• Complaints without video proof will not be accepted.
Once damage is verified:
• You may choose either a replacement or a refund.
• Approved replacements or refunds will be processed accordingly.
We make every effort to display product colors accurately; however, actual colors may vary due to screen settings.
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SECTION 6 – BILLING & ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order. We may limit quantities per order, household, or customer.
You agree to provide accurate and complete purchase information and to update your details promptly so we can process orders and contact you if needed.
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SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools "as is" without warranties or liability. Use of such tools is at your own risk.
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SECTION 8 – THIRD-PARTY LINKS
We are not responsible for third-party websites, content, products, or services linked on our site. Please review their policies before engaging in any transaction.
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SECTION 9 – USER COMMENTS & FEEDBACK
By submitting comments or feedback, you grant us the right to use, edit, publish, or distribute them without restriction or compensation.
You agree that your comments will not violate any laws or third-party rights.
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SECTION 10 – PERSONAL INFORMATION
Your personal information is governed by our Privacy Policy.
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SECTION 11 – ERRORS & OMISSIONS
We reserve the right to correct any errors or inaccuracies and to cancel orders if information is incorrect, without prior notice.
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SECTION 12 – PROHIBITED USES
You are prohibited from using the site for unlawful purposes, violating intellectual property rights, spreading malware, or interfering with site security. Violation may result in termination of access.
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SECTION 13 – DISCLAIMER & LIMITATION OF LIABILITY
Our service and products are provided "as is" and "as available" without warranties.
In no case shall Suwaaye Home be liable for any indirect, incidental, or consequential damages arising from the use of the service or products.
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SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Suwaaye Home from any claims arising from your breach of these Terms.
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SECTION 15 – SEVERABILITY
If any provision is deemed unenforceable, the remaining provisions will remain valid.
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SECTION 16 – TERMINATION
These Terms remain effective unless terminated by you or us. We may terminate access if you violate any terms.
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SECTION 17 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Suwaaye Home and supersede any prior agreements.
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SECTION 18 – GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of Pakistan.
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SECTION 19 – CHANGES TO TERMS
We reserve the right to update these Terms at any time. Continued use of the site means acceptance of such changes.
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SECTION 20 – CONTACT INFORMATION
For questions regarding these Terms, please contact us at:
Email: suwaayehomecandles@gmail.com
Phone: +92 326 5592424
Suwaaye Home
Website: http://www.suwaayehome.com/